At Kamboh Fabrics, we want you to shop with confidence. Please review our return and exchange policy before placing your order.
1. Eligibility for Returns or Exchanges
Return or exchange requests may be considered in the following situations, subject to our review:
- You received a damaged or defective product.
- You received an incorrect item.
- The product received differs materially from the item ordered.
All requests are subject to verification and the conditions outlined in this policy.
2. Reporting a Problem
Please contact us within [Insert Return/Exchange Request Period] of receiving your order.
To help us review your request, please provide:
- Your order number
- A description of the issue
- Clear photographs or videos showing the product and the problem, where applicable
Contact us at kambohfabrics104@gmail.com or +923055769704.
3. Product Condition
Unless the issue concerns a product defect or an incorrect item, products requested for return or exchange should be unused, unwashed, unaltered, and in their original condition with original packaging and tags, where applicable.
4. Non-Eligible Items
The following items may be excluded from returns or exchanges, subject to applicable law and the circumstances of the order:
- Products damaged through customer misuse
- Items returned without prior approval
- Products that have been washed, altered, or used, except where the issue is a verified defect
- Sale or discounted items, where clearly stated before purchase
5. Refunds
If a refund is approved, the refund method and processing time will be communicated to the customer.
For Cash on Delivery orders, the customer may be asked to provide bank account or other suitable payment details to process an approved refund.
6. Exchange Availability
Exchanges are subject to stock availability. If the requested replacement is unavailable, we will discuss the available options with you.
7. Shipping Charges
Responsibility for return or exchange shipping costs will depend on the reason for the request and the outcome of our review. Where an error or defect is confirmed, we will communicate the appropriate resolution.
8. How to Request a Return or Exchange
Contact us with your order number and details of the issue:
Email: kambohfabrics104@gmail.com
WhatsApp: +923055769704
Please do not send an item back before receiving return instructions from our team.
9. Policy Questions
For assistance with returns or exchanges, please contact Kamboh Fabrics. Nothing in this policy is intended to exclude any rights that customers may have under applicable law.